Refund Policy
Last Updated: January 29, 2026 | Platform: weekmotion.com
This Refund Policy governs payments made to Weekmotion for digital advertising and related platform services. By purchasing or utilizing any paid service on the ecosystem, you acknowledge and agree to the contractual terms outlined below.
1. General Disbursement Policy
All payments made to weekmotion.com for digital advertising services are considered final and non-refundable. Weekmotion operates a self-service advertising platform, and service fulfillment initiates immediately upon campaign activation.
Refunds are granted only in limited and exceptional circumstances, as explicitly detailed within this framework.
2. Refund Eligibility Criteria
A refund may be considered exclusively under the following conditions:
2.1 Technical Malfunction
If a verified internal system error within Weekmotion results in a duplicate charge for a single transaction.
2.2 Non-Delivery of Service
If an advertising campaign fails to initialize or delivers zero impressions due to a platform-side server failure originating solely from Weekmotion.
2.3 Pre-Campaign Suspension
If an advertiser’s account is terminated by Weekmotion before a campaign begins, excluding cases involving violations of the platform Terms of Service.
Note: All refund requests must be formally submitted within 7 (seven) days from the original transaction date.
3. Non-Refundable Scenarios
Refunds will not be authorized in the following situations:
- ● Partial Delivery: If the campaign has already commenced or any portion of impressions has been recorded.
- ● Advertiser Error: Incorrect targeting parameters, broken destination URLs, or misconfigured creative assets.
- ● Performance Disparity: Dissatisfaction with traffic volume, reach, or conversion results, as these depend on external market conditions.
- ● Policy Violations: Account termination due to breaches of Weekmotion’s Acceptable Use or Content Policies.
4. Application Protocol
To initiate a refund request, advertisers must transmit an email to [email protected] including the registered email, Transaction ID, and a detailed justification.
Our finance and compliance division will review applications within 5–10 business days. Approved funds will be reverted to the original payment method.
5. Disputes & Resolution
Weekmotion encourages direct communication via support channels before initiating a bank chargeback. Unauthorized disputes may lead to immediate account suspension to protect the platform's financial integrity.
Finance Support Desk
For inquiries regarding transactions, billing cycles, or refund status, please contact our specialized team.